商務(wù)英語(yǔ)的電話禮儀

　　電話溝通是職場(chǎng)中每位上班族都要接觸到的，下面小編收集商務(wù)英語(yǔ)電話溝通進(jìn)行展開(kāi)，具體包括接電話、打電話、留言等常用電話英語(yǔ)口語(yǔ)，希望對(duì)大家學(xué)習(xí)有所幫助吧!

　　商務(wù)英語(yǔ)電話禮儀【1】

　　1.呼叫方和接線員常用電話英語(yǔ)口語(yǔ)

　　A.確認(rèn)身份

　　TAB Corporation. Can I help you?

　　TAB Corporation. How may I help you?

　　Hotel International. May I help you?

　　J&C Consultancy. What can I do for you?

　　This is Paul Smith speaking.

　　Hello, this is Paul Smith from Shipping International.

　　Hello, this is James Lee calling from BHI in New York.

　　Hello, this is Wang Ping calling from Singapore.

　　B.轉(zhuǎn)接電話用語(yǔ)

　　May I speak to Mr. Brown?

　　I’d like to speak to John Martin, please.

　　Could I speak to John Martin, please?

　　Could you put me through to the sales department?

　　Could you tell me the number of the sales department?

　　I’ll put you through.

　　I’m putting you through.

　　I’m connecting you now.

　　The number of the sales department is 334. Shall l connect for you?

　　2.呼叫方和被呼叫方常用電話英語(yǔ)口語(yǔ)

　　A.接電話及說(shuō)明原因

　　Hello, this is Jane speaking. May I help you?

　　Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.

　　Who’s calling, please?

　　James speaking.

　　Hello, this is John Lee. It’s concerning the July order.

　　Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.

　　Hello, this is Peter Anderson. I’m returning your call.

　　Hello, James. This is Peter. Mike asked me to call you about…

　　B.確認(rèn)信息

　　There are two things I want to mention.

　　Can I just make sure I’ve got this point?

　　You mean the first thing I have to do is ship the goods in July. Is that right?

　　So, we will meet on Monday, 9 o’clock in the morning. Is that right?

　　C.如何結(jié)束電話溝通

　　Thanks for calling.

　　Thanks for calling back.

　　Thank you for the information.

　　I look forward to seeing you soon.

　　I look forward to meeting you.

　　I’m looking forward to our next meeting.

　　Have a good weekend/journey/holiday.

　　Talk to you later.

　　3.電話留言常用電話英語(yǔ)口語(yǔ)

　　May I take a message for you?

　　Would you like to leave a message?

　　Could I ask who’s calling, please?

　　Could you give me your phone number, please?

　　Could you say that again/ repeat that?

　　Could you speak a little more slowly, please?

　　I’ll give her the message as soon as she’s back.

　　I’ll ask him to call you first thing tomorrow.

　　I will ask her to call you back as soon as she is free.

　　4. 打錯(cuò)電話及其他常用電話英語(yǔ)口語(yǔ)

　　I’m afraid you’ve dialed the wrong number.

　　I’m afraid you’ve got the wrong number.

　　The line is engaged/in use/busy.

　　You’re wanted on the phone.

　　He hung up on me.

　　商務(wù)英語(yǔ)電話禮儀【2】

　　1、A Longer Message 記錄較長(zhǎng)的留言

　　2、G:I'm trying to reach Mr.White in Room 3301, but there's no answer.Could I leave a message for him?旅客:我想和3301房間的 White先生通電話，但是沒(méi)有人接，我能給他留言嗎?

　　3、R:Certainly.The message is for...? 接待員:當(dāng)然可以。請(qǐng)問(wèn)您給誰(shuí)留言......?

　　4、G:Bob White in Room 3301.旅客:3301房間的 Bob White先生。

　　5、R:3301.Go ahead,please.

　　接待員:3301，請(qǐng)繼續(xù)說(shuō)。

　　6、G:Please tell Mr.White that the meeting in Beijing tomorrow has been canceled. I'll see him again in Guangzhou next Monday.

　　旅客:請(qǐng)告訴White先生明天在北京召開(kāi)的會(huì)議取消了，我下星期一在廣州與他見(jiàn)面。

　　7、R:I'm sorry,would you repeat that please?

　　接待員:對(duì)不起請(qǐng)您重復(fù)一下好嗎?

　　8、G:Tell Mr.White the meeting in Beijing tomorrow is canceled and I'll see him in Guangzhou next Monday.

　　旅客:告訴White先生明天在北京召開(kāi)的會(huì)議取消了，我下星期一將在廣州與他見(jiàn)面。

　　9、R:Meeting in Beijing tomorrow is cancelled and you'll see Mr.White in Guangzhou next Monday. Is that right?

　　接待員:明天在北京召開(kāi)的會(huì)議取消了，您將在下星期一與他在廣州見(jiàn)面。是嗎?

　　10、G:That's right.旅客:是的。

　　11、R:May I have your name please,sir?

　　接待員:請(qǐng)告訴我您的名字好嗎?

　　12、G:Bill Thompson.

　　旅客:比爾。湯姆森。

　　13、R:Bill Thompson.Thompson?

　　接待員:比爾。湯姆森 Thompson?

　　14、G:That's right.

　　旅客:對(duì)。

　　15、R:Is there anything else?接待員:您還有別的事嗎?

　　16、G:No,thank you.

　　旅客:沒(méi)有了，謝謝。

　　17、R:I'll give Mr.White the message as soon as he returns.接待員:White一回來(lái)，我就把留言條給他。

　　18、G:Thank you. 旅客:謝謝。

　　19、R:You're welcome. 接待員:不客氣。

　　20、G:Goodbye. 旅客:再見(jiàn)。

　　商務(wù)英語(yǔ)電話禮儀【3】

　　Business and social etiquette can be tricky, and making the right moves can make a big difference. Take this quick quiz and see how you fare in the following business situations.

　　商務(wù)與社交禮節(jié)技巧性很強(qiáng)。舉止得當(dāng)會(huì)帶來(lái)很大的區(qū)別。做一做下面的快速測(cè)驗(yàn)，看看遇到以下的商務(wù)情況你會(huì)怎么做。

　　1. Your boss, Ms Alpha, enters the room when you're meeting with an important client, Mr. Beta. You stand up and say "Ms Alpha, I'd like you to meet Mr. Beta, our client from San Diego." Is this introduction correct?

　　當(dāng)你正在接見(jiàn)一個(gè)重要的客戶貝塔先生時(shí)，你的上司阿爾法女士走了進(jìn)來(lái)。你站起來(lái)說(shuō)“阿爾法女士，這是我們的客戶，來(lái)自圣地亞哥的貝塔先生。”這么介紹對(duì)嗎?

　　No. Always introduce the more important person first. You should address your client and say "Mr. Beta, I'd like you to meet our Vice President of Development, Ms. Alpha." Remember to use people's formal business titles - it helps to make them feel important.

　　不對(duì)，總要先介紹更重要的那個(gè)人。你應(yīng)該稱呼你的客戶說(shuō)：“貝塔先生，這是我們部門的副部長(zhǎng)，阿爾法女士。”記住要使用人們的正式商務(wù)頭銜-這么做有助于讓他們覺(jué)得他們舉足輕重。

　　2. You're entering a cab with an important client. You position yourself so the client is seated curbside. Is this correct?

　　你和一個(gè)重要的客戶坐進(jìn)一輛出租車?yán)�。你讓客戶坐在靠路邊的那一�?cè)。這么做正確嗎?

　　Yes. When your client steps out of the car, he or she will be on the curbside and therefore won't have to deal with getting out in traffic or sliding across the seat.

　　正確。當(dāng)你的客戶下車時(shí)，他/她就會(huì)站在路邊，因此就不必?fù)?dān)心往來(lái)車輛或者挪位置下車了。

　　3. A toast has been proposed in your honor. You say "thank you" and take a sip of your drink. Are you correct?

　　人們提議向你敬酒。你說(shuō)“謝謝”然后喝一小口你的酒水。你做對(duì)了嗎?

　　No. If you do, then you're toasting yourself. Stay seated until everyone has toasted you and then stand up and make a toast of your own starting with a short 'thank you' to the person who toasted you.

　　不對(duì)。如果你這么做，就是自己給自己敬酒。在座位上坐著，等每個(gè)人都給你敬完酒再站起來(lái)，對(duì)給你敬酒的人說(shuō)一聲簡(jiǎn)短的“謝謝”，然后開(kāi)始致敬酒詞。

　　4. You're at a table in a restaurant for a business dinner. Midway through the meal, you're called to the telephone. What do you do with your napkin?

　　你正在飯館吃工作餐。吃飯的時(shí)候，有人叫你去聽(tīng)電話。你怎么處理你的餐巾?

　　Leave it on your chair. Definitely don't put it on the table--what if you have crumbs on it?

　　把它放在你的椅子上。千萬(wàn)別放在桌子上——萬(wàn)一上面有食物殘?jiān)��?

　　5. You're greeting or saying good-bye to someone. When's the proper time to shake their hand?

　　你在給某人打招呼或者說(shuō)再見(jiàn)。該什么時(shí)候和他們握手?

　　When you're introduced, at their home, at their office, and on the street. In other words, it's rarely improper to shake someone's hand. Make sure you have a firm (but not painful) handshake for both men and women.

　　當(dāng)你在他們的家里、辦公室或者街上被介紹和他們認(rèn)識(shí)的時(shí)候。換言之，和某人握手沒(méi)有什么不合適的。確保你與男士或者女士握手時(shí)都要有力(但是不要握疼)。

　　6. You've forgotten a lunch with a business associate. You feel terrible and know he's furious. What should you do?

　　你忘了和一個(gè)商務(wù)助理去吃午餐了。你覺(jué)得很糟糕，而且知道他生氣了。你該怎么做?

　　Call and set up another appointment. And don't forget to apologize for your error. Imagine how you'd feel if it was you!

　　給他打電話，另約一個(gè)時(shí)間。而且不要忘記為你的錯(cuò)誤道歉。想象如果換了你你會(huì)有什么樣的感覺(jué)!

　　商務(wù)英語(yǔ)禮儀情景對(duì)話

　　A: Hello, are you Mr. Black?

　　B: Yes, I am.

　　A: Hello, I’m the Export sales of Nanning Native products company, my name is Amy, I'm glad to see you, Welcome to Nanning, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.

　　A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later.

　　B: OK.

　　(10 minutes to the Galaxy Hotel)

　　A: Mr. Black, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK?

　　B: Well, thank you.

　　A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company.

　　B: OK.

　　A: see you tomorrow.

　　B: see you .

　　(The next morning)

　　A: Good morning, Mr. Black.

　　B: Good morning, Amy.

　　A: Mr. Black, Do you like sandwich ?

　　B: ah.

　　A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together .

　　B: Ok.

　　(30 minutes later, came to the company at the gate)

　　A: This is our company, our company was founded in 1998, Mainly in sales Southeast

　　Asia souvenirs; We have 282 staffs in total ; Our products are not only sold in Nanning, also sell in Nationwide through e-commerce sales channels.

　　B: Oh, your company's product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company.

　　A: Well, thank you.

　　A: Mr. Black, Or I take you to visit the the Nanning ASEAN Expo Convention Center now ?

　　B: okay, this is my first time to Nanning, I’m going to visit the Nanning ASEAN Expo Convention Center with this opportunity .

　　(They both went to the Convention and Exhibition Center)

　　A: Nanning is the Green City of China, It’s the capital of Guangxi, where the ASEAN Expo was held every year in there ; And many Southeast Asian countries and various industry companies will exhibit at Nanning ,It’s a tremendous business opportunities for Nanning.

　　B: Yes, In recent years, Nanning is developing rapidly, especially rely on ASEAN Expo, Nanning have a lot of business opportunities, It’s can drive the economic development of Guangxi Develop fast ; so we want to establish the long-term cooperative relationship with your company.

　　A: I believe you are right .

　　(They smile, the end of the tour.)

　　(Two at the airport)

　　B: Amy , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.

　　A: I wish you have a pleasant journey, Remember send a message to me when you arrival in the United States.

　　B: Well, thank you, goodbye.

　　A: okay , I’m looking forward to your come around again.

　　B: Goodbye.

　　A: Goodbye.

　　打電話禮儀英語(yǔ)用語(yǔ)

　　一、不太會(huì)講英語(yǔ)的要怎么說(shuō)：

　　(1) 請(qǐng)稍待片刻。 Just a moment, please.

　　(3) 請(qǐng)等一下。我找個(gè)人來(lái)聽(tīng)。 Hold on, please. I'll get someone to thephone.

　　(2) 請(qǐng)別掛斷。我找一位會(huì)說(shuō)英語(yǔ)的人來(lái)。

　　Hold the line, please. I'll get an English speaker.

　　(4) 很抱歉，我英語(yǔ)說(shuō)得不好。我找位會(huì)講英語(yǔ)的人稍后回電話給你。請(qǐng)教您的大名 及電話號(hào)碼?

　　I'm sorry, I don't speak English well. I'll have an Englishspeaker call you back later. May I have your name and telephonenumber?

　　二、接電話的開(kāi)場(chǎng)白

　　(1) 早安。這里是正泰貿(mào)易公司。我能效勞嗎?

　　Good morning. This is Chengtai Trading Company. May I helpyou?

　　(2) 喂。海外營(yíng)業(yè)部。我是王大明。

　　Hello. Overseas Sales Department. Taming Wang speaking.

　　(3) 先鋒電子。我是吳瑪莉。

　　Pioneer Electronics. This is Mary Wu speaking.

　　(4) 午安。這里是大安商業(yè)銀行。我能為您效勞嗎?

　　Good afternoon. This is Dan An Commercial Bank. What can I dofor you?

　　(5) 喂。這里是王公館。

　　Hello. This is the Wang residence.

　　(6) 午安。我是王大明。

　　Good afternoon. Taming Wang speaking.

　　(7) 我是楊文凱，請(qǐng)講。

　　Wenkai Yang. Speaking

　　三、不明了對(duì)方所言時(shí)

　　(1) 能說(shuō)得明確一點(diǎn)嗎?

　　Could you put that in more specific terms?

　　(2) 很抱歉。我沒(méi)聽(tīng)懂你的話。

　　I'm sorry. I couldn't follow you.

　　(3) 我無(wú)法確定你的意思。

　　I'm not sure what you mean.

　　(4) 你講得太快了。我跟不上。

　　You're talking too fast. I can't keep up.

　　(5) 你能說(shuō)得簡(jiǎn)單一點(diǎn)嗎?

　　Could you put that more simply?

　　(6) 請(qǐng)你再多解釋一下好嗎?

　　Will you explain a little bit more?

　　四、通話將畢時(shí)的結(jié)尾語(yǔ)

　　(1) 謝謝你來(lái)電。 Thank you for calling.

　　(2) 很高興跟你談話。 Nice talking to you.

　　(3) 感謝你打給我。 It was kind of you to call me.

　　(4) 請(qǐng)隨時(shí)再打電話給我。 Call me again any time.

　　(5) 我該掛電話了。 I'd better get off the phone.

　　(6) 讓我們盡快聚聚。 Let's get together soon.

　　(7) 有空請(qǐng)?jiān)俅螂娫拋?lái)。 Call again when you've got time.

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