商務(wù)英語(yǔ)電話禮儀

時(shí)間：2024-10-19 15:29:41 賽賽禮儀我要投稿

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商務(wù)英語(yǔ)電話禮儀

　　如果你常常和外國(guó)人來(lái)往，那么你就要懂用英語(yǔ)接電話了，商務(wù)打電話禮儀英文有哪些?下面小編整理商務(wù)英語(yǔ)電話禮儀，希望對(duì)你有所幫助!

商務(wù)英語(yǔ)電話禮儀

　　商務(wù)英語(yǔ)電話禮儀【1】

　　1.呼叫方和接線員常用電話英語(yǔ)口語(yǔ)

　　A.確認(rèn)身份

　　TAB Corporation. Can I help you?

　　TAB Corporation. How may I help you?

　　Hotel International. May I help you?

　　J&C Consultancy. What can I do for you?

　　This is Paul Smith speaking.

　　Hello, this is Paul Smith from Shipping International.

　　Hello, this is James Lee calling from BHI in New York.

　　Hello, this is Wang Ping calling from Singapore.

　　B.轉(zhuǎn)接電話用語(yǔ)

　　May I speak to Mr. Brown?

　　I’d like to speak to John Martin, please.

　　Could I speak to John Martin, please?

　　Could you put me through to the sales department?

　　Could you tell me the number of the sales department?

　　I’ll put you through.

　　I’m putting you through.

　　I’m connecting you now.

　　The number of the sales department is 334. Shall l connect for you?

　　2.呼叫方和被呼叫方常用電話英語(yǔ)口語(yǔ)

　　A.接電話及說(shuō)明原因

　　Hello, this is Jane speaking. May I help you?

　　Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.

　　Who’s calling, please?

　　James speaking.

　　Hello, this is John Lee. It’s concerning the July order.

　　Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.

　　Hello, this is Peter Anderson. I’m returning your call.

　　Hello, James. This is Peter. Mike asked me to call you about…

　　B.確認(rèn)信息

　　There are two things I want to mention.

　　Can I just make sure I’ve got this point?

　　You mean the first thing I have to do is ship the goods in July. Is that right?

　　So, we will meet on Monday, 9 o’clock in the morning. Is that right?

　　C.如何結(jié)束電話溝通

　　Thanks for calling.

　　Thanks for calling back.

　　Thank you for the information.

　　I look forward to seeing you soon.

　　I look forward to meeting you.

　　I’m looking forward to our next meeting.

　　Have a good weekend/journey/holiday.

　　Talk to you later.

　　3.電話留言常用電話英語(yǔ)口語(yǔ)

　　May I take a message for you?

　　Would you like to leave a message?

　　Could I ask who’s calling, please?

　　Could you give me your phone number, please?

　　Could you say that again/ repeat that?

　　Could you speak a little more slowly, please?

　　I’ll give her the message as soon as she’s back.

　　I’ll ask him to call you first thing tomorrow.

　　I will ask her to call you back as soon as she is free.

　　4. 打錯(cuò)電話及其他常用電話英語(yǔ)口語(yǔ)

　　I’m afraid you’ve dialed the wrong number.

　　I’m afraid you’ve got the wrong number.

　　The line is engaged/in use/busy.

　　You’re wanted on the phone.

　　He hung up on me.

　　一通完整的商務(wù)電話應(yīng)該是有目地的，在進(jìn)行電話溝通前你必須明確自己的目地：要找誰(shuí)、說(shuō)什么，必要的時(shí)候不妨先在自己的便簽紙上寫(xiě)下幾條溝通要點(diǎn)。在英語(yǔ)電話交流方面，需要大家不僅僅是多練，更加需要勇于用英語(yǔ)表達(dá)自己的信心。

　　商務(wù)英語(yǔ)電話禮儀【2】

　　第一步、問(wèn)候

　　每個(gè)電話應(yīng)該以禮貌的問(wèn)候開(kāi)始例如，Hi， howve you been? 或者Nice to hear from you.就算你出于某種意圖打電話給工作上認(rèn)識(shí)的人，如果不以禮貌的寒喧開(kāi)始談話而直接進(jìn)入工作主題的話也是相當(dāng)不禮貌的。

　　第二步、逐步表明來(lái)意

　　接著總是該表明電話來(lái)意，你該從友好的問(wèn)候正式轉(zhuǎn)到工作上的目的了。這樣的話，就使用短語(yǔ)Im just calling to ……作為過(guò)渡。例如，Im just calling to see if youd like to set up a meeting. 如果相反的情況，

　　那你就等機(jī)會(huì)找出別人為什么打電話給你，你可以這么引導(dǎo)對(duì)話，So what can I do for you?

　　第三步、禮貌的打斷別人

　　如果你正巧和一個(gè)非常健談的人，可能很難get a word in edgewise或插上嘴。如果一個(gè)人說(shuō)了有說(shuō)，那你就應(yīng)該打斷它，但是記得要做的禮貌客氣。例如，用I would like to say something here， if I may或Allow me to make a point開(kāi)始。

　　或是，你可以只是問(wèn)一句： May I interrupt you for a second?

　　第四步、確認(rèn)

　　如果你在通話中制訂計(jì)劃的話，記得要在電話結(jié)束時(shí)確認(rèn)細(xì)節(jié)�？梢杂靡韵碌亩陶Z(yǔ)開(kāi)始Please let me confirm……和So， let me make sure Ive got things straight……并加上你理解下的各種信息。

　　第五步、結(jié)束電話

　　有時(shí)這可能是通話中最難把握的一部分!你可以祝福別人，例如在合適的情況下說(shuō)good luck on that interview或hope you feel better soon.此外，你可能想要確認(rèn)一下你們制訂的任何計(jì)劃：Ill see you on Friday， then.有時(shí)最簡(jiǎn)單的方式就說(shuō)你和某人通話非常的愉快。

　　而且，記得技巧的在你準(zhǔn)備結(jié)束對(duì)話之前加上單詞well：Well John， its been a pleasure

　　商務(wù)英語(yǔ)電話禮儀介紹

　　1.Quiet is the key安靜的環(huán)境是會(huì)議的關(guān)鍵

　　Make sure, when you are on the conference call that you are in a very quiet room, awayfromany disturbances. This will make sure that you hear everything that is going on and keep themisunderstandings to a minimum. It is impossible to keep the misunderstandings at bay if you have a dog barking, machines running, or people talking in the background.

　　當(dāng)你參與進(jìn)電話會(huì)議中時(shí)，確保你是在一個(gè)遠(yuǎn)離任何干擾，非常安靜的房間里。這將保證你能聽(tīng)到會(huì)議的全部?jī)?nèi)容，并且使得誤解減少到最低限度。如果你周圍環(huán)境里有狗的叫聲，機(jī)械運(yùn)轉(zhuǎn)的噪音，又或是其他人在說(shuō)話的話，那是不可能保證正確理解會(huì)議內(nèi)容的。

　　2.The Telephone Equipment電話設(shè)備

　　Make sure that you are using a phone that will minimize the noise in the background. Some telephone and most all cell phones will pick up even the slightest noise or interference, which will not only cause troubles for you hearing the speakers, but others as well.

　　確保你使用的電話可以將周圍噪音干擾降到最小。一些電話機(jī)和大部分手機(jī)會(huì)把非常微弱的噪音干擾都收錄進(jìn)去，這不僅會(huì)影響到你自己收聽(tīng)發(fā)言人的聲音，也會(huì)對(duì)別人造成麻煩。

　　3.Using Telephone Technology使用電話技術(shù)

　　The mute button does wonders, but make sure you know how to use it. The mute button should be used if there is a lot of background noise that you simply cannot control or if someone is particularlytalkative. Of course, make sure you know how to un-mute for when it is your turn to speak or answer a question.

　　靜音鍵可以起到驚人的作用，但是你要確定自己知道怎么使用它。當(dāng)你周圍有一些噪音你沒(méi)有辦法輕易控制，或者其他人正在暢談的時(shí)候，你最好開(kāi)啟靜音鍵。當(dāng)然，當(dāng)輪到你發(fā)言或回答問(wèn)題時(shí)，你要知道怎么解除靜音。

　　4.Time時(shí)間

　　Make sure you set the conference call up in advance and let everyone know all information such as pass code or phone number. It is also necessary that you take time zones in to consideration if you have people across several time zones to include on the conference call.

　　盡量做到提前為會(huì)議做好準(zhǔn)備，讓每一個(gè)參與會(huì)議的人知道諸如密碼或電話號(hào)碼等所有信息。如果會(huì)議參與人員在好幾個(gè)不同時(shí)區(qū)里，你同樣有必要考慮好電話會(huì)議的進(jìn)行時(shí)間。

　　5.Being on Time做到準(zhǔn)時(shí)

　　If you are the conference call leader, you want to start right on time. Do not wait for others if they are late. People on the call want to start right away, because there may be other business they need to attendto. If you are simply in the call, be on time, you do not want to miss anything that might be important.

　　如果你是電話會(huì)議的負(fù)責(zé)人，你會(huì)希望會(huì)議按時(shí)開(kāi)始。如果有人遲到了，不要等他們到了之后再開(kāi)始。與會(huì)人員想要立即開(kāi)始會(huì)議，因?yàn)樗麄冊(cè)诖酥笠苍S還需要參與其他的事物中。如果你是普通的會(huì)議人員，要做到準(zhǔn)時(shí)，你不會(huì)想要錯(cuò)過(guò)任何可能重要的信息。

　　6.Introductions自我介紹

　　Make sure that every person on the call introduces himself or herself. This will allow for building relationships and getting people to open up andfeel comfortable.

　　讓每一個(gè)與會(huì)人員介紹他們自己。這將有利于大家構(gòu)建人際關(guān)系，還可以讓大家更放得開(kāi)，感覺(jué)比較自然。

　　7.Clarification說(shuō)明

　　Not everyone will be able to tell who is who by the voice. Make sure before anyone speaks that his orher nameis said first. For example, this is Bob, could you repeatthat company nameagain.

　　不是每個(gè)人都能通過(guò)聲音分辨出誰(shuí)是誰(shuí)。所有人盡量在說(shuō)話前首先把自己的名字報(bào)出來(lái)。例如，我是Bob，能請(qǐng)您再重復(fù)一次那家公司的名字嗎?

　　8.Eating吃東西

　　Never eat while you are on a conference call, who wants to hear chewing in their ear? If you must get a drink of water, put the call on mute so no one will have to hear the emitted sounds. This includes chewing gum.

　　絕對(duì)不要在電話會(huì)議時(shí)吃東西，誰(shuí)會(huì)愿意聽(tīng)見(jiàn)咀嚼的聲音?如果你實(shí)在需要喝口水的話，就把電話調(diào)成靜音，這樣就不會(huì)有人聽(tīng)見(jiàn)你發(fā)出的聲音了�？谙闾且舶ㄔ趦�(nèi)。

　　9.Keep on Topic不要跑題

　　Do not fill the call with unnecessary talk. Keep to the point, because remember there may be several people on the call that have other pressing things to do.

　　不要讓電話會(huì)議里都是廢話。抓住重點(diǎn)，因?yàn)橐涀】赡苡幸恍┱趨⑴c會(huì)議的人還有其他緊急的事物要處理。

　　【英語(yǔ)商務(wù)電話禮儀】

　　語(yǔ)調(diào)的魅力

　　用清晰而愉快的語(yǔ)調(diào)接電話能顯示出說(shuō)話人的職業(yè)風(fēng)度和可親的性格。雖然對(duì)方無(wú)法看到你的面容，但你的喜悅或煩躁仍會(huì)通過(guò)語(yǔ)調(diào)流露出來(lái)。打電話時(shí)語(yǔ)調(diào)應(yīng)平穩(wěn)柔和、安詳，這時(shí)如能面帶微笑地與對(duì)方交談，可使你的聲音聽(tīng)起來(lái)更為友好熱情。千萬(wàn)不要邊打電話邊嚼口香糖或吃東西。

　　得體的問(wèn)答

　　來(lái)電應(yīng)在第二聲鈴響之后立即接聽(tīng)，在禮貌問(wèn)候?qū)Ψ街髴?yīng)主動(dòng)報(bào)出公司或部門(mén)名稱以及自己的姓名，切忌拿起電話劈頭就問(wèn)：“喂，找誰(shuí)?”同樣，來(lái)電話人需要留話也應(yīng)以簡(jiǎn)潔的語(yǔ)言清晰地報(bào)出姓名、單位、回電號(hào)碼和留言。結(jié)束電話交談時(shí)，通常由打電話的一方提出，然后彼此客氣地道別。無(wú)論什么原因電話中斷，主動(dòng)打電話的一方應(yīng)負(fù)責(zé)重?fù)堋?/p>

　　電話留言

　　在商業(yè)投訴中，不能及時(shí)回電話最為常見(jiàn)。為了不喪失每一次成交的機(jī)會(huì)，有的公司甚至作出對(duì)電話留言須在一小時(shí)之內(nèi)答復(fù)的規(guī)定。一般應(yīng)在24小時(shí)之內(nèi)對(duì)電話留言給予答復(fù)，如果回電話時(shí)恰遇對(duì)方不在，也要留言，表明你已經(jīng)回過(guò)電話了。如果自己確實(shí)無(wú)法親自回電，應(yīng)托付他人。

　　留意時(shí)差

　　打電話前要搞清地區(qū)時(shí)差以及各國(guó)工作時(shí)間的差異，不要在休息日打電話談生意，以免影響他人休息。即使客戶已將家中的電話號(hào)碼告訴你，也盡量不要往家中打電話。

　　恰當(dāng)?shù)厥褂秒娫?/p>

　　在美國(guó)你可以通過(guò)電話向一個(gè)素不相識(shí)的人推銷商品，而在歐洲、拉美和亞洲國(guó)家，電話促銷或在電話中長(zhǎng)時(shí)間地談生意就難以讓人接受。發(fā)展良好商務(wù)關(guān)系的最佳途徑是與客戶面對(duì)面地商談，而電話主要用來(lái)安排會(huì)見(jiàn)。當(dāng)然一旦雙方見(jiàn)過(guò)面，再用電話往來(lái)就方便多了。

　　打電話禮儀英語(yǔ)用語(yǔ)

　　一、不太會(huì)講英語(yǔ)的要怎么說(shuō)：

　　(1) 請(qǐng)稍待片刻。 Just a moment, please.

　　(3) 請(qǐng)等一下。我找個(gè)人來(lái)聽(tīng)。 Hold on, please. Ill get someone to thephone.

　　(2) 請(qǐng)別掛斷。我找一位會(huì)說(shuō)英語(yǔ)的人來(lái)。

　　Hold the line, please. Ill get an English speaker.

　　(4) 很抱歉，我英語(yǔ)說(shuō)得不好。我找位會(huì)講英語(yǔ)的人稍后回電話給你。請(qǐng)教您的大名及電話號(hào)碼?

　　Im sorry, I dont speak English well. Ill have an Englishspeaker call you back later. May I haveyour nameand telephonenumber?

　　二、接電話的開(kāi)場(chǎng)白

　　(1) 早安。這里是正泰貿(mào)易公司。我能效勞嗎?

　　Good morning. This is Chengtai Trading Company. May I helpyou?

　　(2) 喂。海外營(yíng)業(yè)部。我是王大明。