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酒店顧客須知英文道歉信
在社會一步步向前發(fā)展的今天，道歉信對我們的作用越來越大，道歉信在寫作上具有一定的格式要求。你知道道歉信怎樣才能寫的好嗎？下面是小編幫大家整理的酒店顧客須知英文道歉信，僅供參考，大家一起來看看吧。
酒店顧客須知英文道歉信1
Dear Sir or Madam:
The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guest's reservation and we regret any undue inconvenience you were caused as result.
We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.
Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.
With renewed apologies.
Yours Sincerely
Alfred Zhuang
Front Office Manager
酒店顧客須知英文道歉信2
Dear Ms. Iwasaki,
Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.
At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.
Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your request.
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